Privacy Policy

The party responsible for processing the data collected on this website is Dr. André Linhares - Linhares Plástica (CRM-PR 31.110 / RQE-PR 29.720), with practices in Toledo and Palotina, Paraná, Brazil. This policy describes, in plain terms, how contact data is handled.

When you contact us through the site's channels (WhatsApp or the contact form), data voluntarily provided by the patient may be collected: name, WhatsApp number, city, type of appointment, procedure of interest, best time to be contacted, and a free-text message. No data is collected automatically through the form without the data subject filling it in.

The information provided is used exclusively to return contact, clarify initial questions and organise the scheduling of the consultation. The legal basis is legitimate interest and the data subject's own initiative in reaching out. Contact data is used only to provide care: it is not sold, not used for automated marketing or advertising profiling, and not shared commercially. The optional Meta measurement and advertising, which depends on your consent, is described separately in the cookies section.

The website form must not be used to send sensitive medical information (exams, medical history, clinical photos, diagnoses, medications in use). This kind of information is handled with protection during the medical consultation. If such information is sent spontaneously, it will be treated confidentially and the patient will be directed to the appropriate care channels.

This website may use essential cookies and analytics tools from Google and Microsoft Clarity, which are managed outside this control. Meta measurement and advertising is optional and stays declined until you accept. With your consent, the Meta Pixel records only a generic visit (PageView), only on the home page and the About Dr. André page (in Portuguese, English and Spanish), Addresses coming from ads can be measured only when they carry generic campaign parameters alone: click identifiers (fbclid, gclid, wbraid, gbraid), generic source and medium (such as facebook, instagram, google, cpc, social), numeric campaign, ad set or ad identifiers, and institutional campaign names (institucional, marca, site, trafego, perfil). If the address has any other parameter, procedure name, health term, personal data (name, email, phone), form content or a part after "#", Meta is not loaded on that visit. Procedures, medical pages, content, WhatsApp clicks, forms and custom events are not sent to Meta. Meta receives the page address and technical browser data and may set the _fbp and _fbc cookies. The choice is saved in this browser for up to 180 days and can be reviewed or revoked at any time through the "Meta measurement preferences" link in the footer; when revoked, the page reloads and this site's Meta cookies are removed. This choice does not block other tools; users can also block cookies through their browser settings.

Messages received through WhatsApp remain in the app's history according to the settings of the user and the device. Messages originating from this website's form are sent via WhatsApp and are not stored in a database owned by the site. Contact data may be kept for as long as necessary to provide the requested service and to comply with legal obligations applicable to the doctor-patient relationship.

Contact data is not shared with third parties for commercial purposes. Communication services (WhatsApp) and hosting infrastructure may be used to operate the site, always limited to what is necessary for the purpose of the contact.

Under the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, Lei 13.709/2018, known as the LGPD, Brazil's equivalent to the GDPR), data subjects have the right to confirm whether processing exists, to access, correct, anonymise, block, or delete unnecessary data, or to request portability, subject to applicable legal obligations. Requests related to the LGPD can be made through the official channels listed on the contact page, which is the designated channel for exercising these rights.

We adopt reasonable measures to preserve the confidentiality of the information provided. Even so, no digital communication channel is completely free of risk. We recommend not sending sensitive data through unofficial channels.

The information on this website is educational and institutional in nature and does not replace a medical consultation. Every surgical decision must be made after an in-person evaluation and individualised medical assessment.

This policy may be updated to reflect changes to the website, to legislation, or to our care practices. The version in force is the one published on this page.